Our Policies
Ensuring the Best Experience
At BeautyByRoc Salon & Spa, we go above and beyond to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, we’ll be happy to help.
COVID-19 PROTOCOLS
During this ongoing pandemic, the health of our clients and staff is paramount. Therefore, we ask that you do the following:
Maintain social distancing (at least 3 feet) in the spa whenever possible.
Sanitize your hands & have your temperature taken before entering the spa.
Book your appointments & be on time to ensure that the spa is operating within the national COVID-19 directives.
If you are feeling unwell, kindly give us a call so that your appointment can be rescheduled.
Ensure your mask is worn correctly for the entirety of your service. You will not be allowed to enter the spa without a mask.
LATE CANCELLATIONS
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.
NO SHOWS
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.
SERVICE GUARANTEE & REFUNDS
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
HEALTH HISTORY
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
RIGHT TO REFUSE SERVICE
Our salon staff has the right to refuse service to anyone behaving inappropriately, intoxicated or if their state of health may influence the effects of the service.
CHILDREN IN THE SALON
As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.